N1 Support Technician M/F
You are an IT professional and you like to feel useful on a daily basis? We are looking for a N1 Support Technician M/F.
Reporting to the Helpdesk Supervisor, you will manage incidents and requests related to computer hardware and office tools at the first level.
You will ensure:
Handling of telephone calls:
- Handle incidents and user requests,
- Establish a diagnosis, propose and apply solutions following defined procedures,
- Transfer tickets to the appropriate teams (office automation, messaging, telephony, networks, systems, etc.) that need to be processed if an incident is not resolved by the Helpdesk.
Creation and follow-up of user files:
- Create a trouble ticket to trigger hardware failures,
- Follow up and process the backlog,
- Report general incidents to the supervisor,
- Quickly alert to incidents that have a major impact.
Other varied tasks such as:
- Guide the user to the best solution
- Participate in service improvements
- Possible need on Saturday (on request).
Proficiency with Windows 10, Office 365, Active Directory as well as technical knowledge of computer hardware.
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